Store Policy
Welcome to HunkRS.com. We strive to provide a seamless and enjoyable shopping experience for our customers. This Store Policy outlines important information about orders, shipping, returns, and customer support. By placing an order on our website, you agree to the terms and conditions set forth in this policy.
1. Ordering:
Product Information:
We make every effort to provide accurate product descriptions, images, and sizing information. However, please note that colors and measurements may vary slightly due to lighting and manual measurements.
Order Confirmation:
After placing an order, you will receive an email confirmation with the details of your purchase. This confirmation does not guarantee availability or immediate shipment of the product(s) ordered.
Order Changes/Cancellations:
Once an order is submitted, changes or cancellations may not be guaranteed. Please review your order carefully before completing the purchase, and contact us as soon as possible if you would like to make any changes to your order. All cancellations will be subject to a 5% restocking fee.
2. Pricing and Payment:
Pricing:
All prices on our website are set in Canadian Dollars (CAD), and local currencies may be available depending on your location. This may be subject to change without prior notice.
Payment Methods:
We accept various payment methods for online orders. Payment must be made in full at the time of purchase. Please be aware that all transactions are processed in Canadian Dollars (CAD), and buyers ussing a different currency will be responsible for any applicable currency conversion fees.
Sales Tax:
Applicable sales tax will be added to the total order amount based on the shipping destination. International shoppers are subject to and responsible for any applicable import duties, taxes, and customs fees; we will not cover these costs.
3. Shipping:
For details, please refer to the Shipping Policy.
Shipping Methods:
We offer various shipping options to accommodate different needs. Shipping costs and estimated delivery times (if available) will be provided during the checkout process.
Order Processing:
Please allow 4 business days for order processing before shipment. We will make every effort to ship your order as quickly as possible.
Order Tracking:
Once your order has been shipped, we will provide you with a tracking number (if available) via email within 48 hours. You can use this number to track the status of your shipment.
4. Exchanges and Returns:
For details, please refer to the Exchanges, Returns & Refunds Policy.
Eligibility:
We accept returns or exchanges for eligible products within 14 days of delivery. To be eligible, items must be unused, unwashed, and in their original condition & packages.
Return Process:
To initiate an exchange or return, please contact our customer support team with your order details. We will provide you with further instructions on how to proceed.
Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
Refunds:
Refunds (minus any applicable shipping charges and restocking fees) will be issued to the original payment method once we have received and inspected the returned items. Please allow 7 business days for the refund to reflect in your account.
5. Customer Support:
Contact Information:
If you have any questions, concerns, or need assistance, please reach out through the contact page, or at contact@hunkrs.com for support and general inqurieis.
Response Time:
We strive to respond to all inquiries within 4 business days and provide timely resolution to any issues or concerns you may have.
6. Limitations of Liability:
We are not liable for any damages or losses resulting from the use or inability to use our products or services.
We are not responsible for any delays, errors, or damages caused by third-party shipping carriers or service providers.
7. Intellectual Property:
All intellectual property rights, including trademarks and copyrights, displayed on our website belong to their respective owners. The use of any intellectual property without prior written permission is strictly prohibited.
8. Changes to this Policy:
We reserve the right to update or modify this Store Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
Please note that all dates and times on this website are based on Mountain Time (Canada). By placing an order on our website, you acknowledge that you have read and understood this Store Policy and agree to comply with its terms and conditions.